Questions and answers
Answers to the questions we hear most.
For buyers
Do I need an account to look around?
No. Anyone can search and browse. You need a free account to save items, write reviews and pre-order food.
How do I buy something?
Open the item and tap WhatsApp or Call. Ask your questions and agree the price, and whether you will pick it up or have it delivered. Read Shop safely first.
Does Gombe360 sell the items?
No. Gombe360 connects you with businesses. The deal is between you and the seller.
What does the verified badge mean?
Our team has checked the owner's ID, CAC certificate and business address. It is a good sign, but still follow the safety tips.
How do food pre-orders work?
Kitchens announce a dish for a day, for example "Shawarma on Monday". You book your portions before orders close, then collect or get it delivered and pay the kitchen.
For businesses
How much does it cost to list?
Starting is free. Paid packages with more listings and extra tools may be offered later; you will see the prices in your dashboard before paying anything.
How do I list my business?
Go to List your business, create your account, confirm your email with the 6-digit code and fill in your business details. One account can run one shop, one service business and one place, and switch between them.
Why is my listing "waiting for a check"?
New businesses and listings are checked by the Gombe360 team, usually within a day. Verified businesses go live straight away.
How do I get verified?
In your dashboard, open Business profile and tap Verify my business. Send your business name, NIN, CAC certificate and business address (proof of address is optional). Our team reviews them and decides.
How do customers contact me?
On your WhatsApp number and by phone. When a buyer taps WhatsApp, the chat opens with the item already in the message.