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Refund policy

Last updated: November 2026. Draft for the Gombe360 team to review with a lawyer before launch.

Buying from businesses

When you buy an item or service you found on Gombe360, you pay the business directly, so refunds and returns are agreed with that business. Before paying, ask the business about returns, warranty and delivery. If a business refuses a fair refund for a faulty, fake or undelivered item, report it on its page and contact us; we can warn, suspend or remove the business. Your rights under the Federal Competition and Consumer Protection Act 2018 still apply.

Food pre-orders are paid to the kitchen on collection or delivery. If you cancel before the order closes, you pay nothing.

Packages and promotions (for businesses)

  • A package or promotion starts as soon as Paystack confirms the payment.
  • Charged by mistake or twice? Contact us within 14 days with the payment reference. We refund duplicate or wrong charges in full.
  • Package not used: if you ask within 7 days of paying and have not added listings beyond the Free limits, we refund the package in full.
  • Promotions that have already started cannot be refunded, unless Gombe360 stops them early for reasons that are not your fault; then we refund the unused days.
  • If we suspend a business for breaking the Terms of use, unused time is not refunded.
  • Refunds go back to the card or account you paid with, through Paystack, usually within 5 to 10 working days after we approve them.

How to ask

Use the contact page, choose "Business" and include your business name and the payment reference shown in Dashboard › Packages.